Triage Appointment System
THE ONLINE BOOKING SYSTEM IS FOR ROUTINE APPOINTMENTS ONLY. PLEASE DO NOT USE IT TO BOOK URGENT APPOINTMENTS, eg CHEST PAIN, SHORTNESS OF BREATH, INSTEAD PLEASE CALL 999 OR SEEK URGENT MEDICAL ADVICE.
Please don’t use the surgery as a drop in clinic. If you have an emergency, please call and request a telephone consultation and the doctor will call you back.
Appointments are booked in 10 minute slots and to enable the surgeries to run on time, please try to consult your usual doctor (or the same GP for an ongoing problem) if available.
TYPES OF APPOINTMENT
Ideal for seeing your regular GP for an ongoing problem. This ensures you have good continuity of care.
We have recently changed our appointment system to include telephone triage. If you feel that you need to see or speak to a GP that day, the receptionist will take your phone number and the GP will call you back the same day. The receptionist will also ask you briefly about the nature of the problem – this is so that the GP can prioritise the most urgent phone call. The GP may be able to advise you over the phone, or they may book you an appointment later that day, or later in the week.
Some problems do not need a face-to-face appointment and can be dealt with by telephone. If you are discussing an ongoing problem please request your usual doctor and advise the receptionist of the reason for this. The receptionists may ask you for more information regarding the problem so that they can book your telephone appointment with the most appropriate doctor or nurse. When your telephone appointment is booked, the receptionist will give you an estimated time window for when the doctor or nurse will call – we are unable to specify an exact time as this varies depending on visit requests and emergency appointments.
It is important to keep us updated of your current telephone number
You may be asked by the receptionist when booking your appointment with the nurse what the appointment is for. This ensures that enough time is allocated for your appointment.